FAQ’s

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Festival

What are the most likely genres I should listen at Discoveries?

There are a plenty of them such as: Bass, Deep House, Disco House, Bass House, Big Room House, Brazilian Bass, Deep House, Disco House, Dub Techno, Electro, Electro House, Electronica, Electro Swing, Fidget House, French House, Funky House, Future Bass, Future Bounce, Future Funk, Future House, Glitch Hop, Hard Bounce, Hardstyle, Hip House, Melbourne Bounce, Moombahton, Progressive House, Tech House, Techno, Tropical House, UK Bass and UK Garage.

What age do I have to be to attend?

You must be +18 years old and you will need ID to prove your age to guarantee entry.

What is included in my festival ticket?

General admission tickets include one-day access to the main festival area. VIP tickets include access to the main area, a dedicated VIP area with a private bar and fast-track entry into the festival site. Note: Drinks and private tables are not included in the ticket price. Bill and venues subject to change.

What payment methods can be used to purchase tickets?

Visa, Mastercard, PayPal, and Multibanco reference (only available in Portugal).

What happens if I stop making my ticket installment payments?

Should you fail to make a ticket installment payment, you will be notified via email and then we’ll try another time to take your payment. If you fail to make two consecutive installment payments, you will lose your ticket and any payments that have been made to the total amount of the ticket value.

How do I arrive to the festival by public transport or personal transport?

All information about getting to Discoveries Festival by public transport – check our discounts – or by your own vehicle in the following link: click here.

Which objects are forbidden?
  • Dangerous objects (stab weapons and blunt objects);
  • Drinks
  • Drugs;
  • Explosives;
  • Firearms;
  • Food;
  • Glass;
  • Helmet;
  • Pets;
  • Powerbank;
  • Professional Cameras;
  • Selfie Stick;
  • Spray;
  • Umbrella.
I am taking medication. Can I bring it with me?

Yes, however you have to bring the medical certificate.

Do disability people have good conditions at the venue?

Yes, we can provide a special area for you. Although you must inform us in advance, please contact us.

Will there be Lost & Found?

We will have Lost & Found at the Info Stand.

Do you have any information about the site where Discoveries will happen? What will be there?

We want you to have the best Discoveries experience! Partying hard and your safety and comfort is our priority.

If you need medical or security assistance, have forgotten to pack something, have lost something or someone at the event, we’re here to help.

The following are some of the essential facilities you’ll find onsite at Discoveries:

  • Fully trained medical staff available 24/7. The Medical Centre is located just inside the Event main entry
  • Security to keep you safe
  • Info Stand in the event area (lost property is located here)
  • Mobile phone charging stations
  • Merchandise
  • Food Trucks
  • Bars
  • Free drinking water refill stations
  • Discoveries is cashless
  • Fun park with activities
Is there any chance of being recorded or photographed at Discoveries Festival?

Going to Discoveries, you accept to show up in an aftermovie or in photographs post festival, which might be published in our social media or artwork.

Ticketing

What should I do, if I want to upgrade my tickets?

Contact us in advance in order to make this upgrade. Closely to the date it might be impossible doing it as a result of being sold out.

Can I cancel or exchange my tickets?

It is not possible to cancel purchased tickets.

You can exchange your tickets but keep in mind that reselling your tickets for an higher price than its face value is forbidden and it is punished by the law.

Travel

Which airport should I fly to?

You should fly to Aeroporto Humberto Delgado (LIS), which has connections to all Europe, America, South America, Middle East and Africa.

How do I get from LIS airport to Lisbon City Center?

LIS is one of the closest international airports to the city center!

Firstly there are a couple of apps for transportation (Bolt, Uber etc.). We recommend Bolt for having one of the lowest rates and it should cost around 10€ to reach the city center, a 10 minutes trip without traffic.

Secondly, Metro is a good alternative because it has a direct line to the heart of the portuguese capital. It takes 20 minutes from “Aeroporto” to “São Sebastião” and 30 minutes to the old town “Baixa Chiado”, but it requires a change at “Alameda” station from red to green line. View the map of metro here. You will need to purchase at the machines of Metro station a Viva Viagem card which costs 0,50€ and after purchasing it you can use it for unlimited trips. The price for a single journey is 1,50€ inside the main region of Lisbon.

I will be visiting Madrid / Porto / Algarve. What is the best way to travel to Lisbon?

All of these places have direct flights which usually take from 30 to 60 minutes. So, if you are in Madrid, we advise you to buy a flight ticket. From the other cities you can travel by train or bus very easily. Portuguese train company is CP (view website). There are some companies operating buses from many places and we advice you to use Flixbus (view website) or Rede Expressos (view website).

How do I get to the festival site?

Read all information in our page: Getting There.

Accommodation

Can we camp at Discoveries Festival?

No, Discoveries is a non-camping festival.

Where can I book an accommodation?

We suggest all Explorers who are coming from outside to book hotels through Expedia or Booking. In case you prefer to stay in a cheaper accommodation there is also Hostelworld or Airbnb if you are a couple or a group.

Where can I store my luggage before check-in or after check-out?

Usually, hotels and hostels let you store your bags in their backoffice, although there are other options such as locker stores around Lisbon, which you can easily find in google their location, and some companies that manage Airbnb houses have stores too that provide that service.

Who should I contact if I have doubts about my accommodation?

For any question regarding your accommodation, ask directly to the online travel agency or the hotel/hostel you booked.

Local Information

How hot is it in Lisbon on this date?
Where are the best areas to stay in Lisbon?
What areas should I avoid?

Despite Lisbon being a safe city, you should have the same cautions and common sense as in any other city. Please, do not walk in narrow and empty streets, always look around you, and be careful with who do you talk with.

The regions of Lisbon you should not visit are Benfica, Carnide, Santa Clara, Olivais (except Parque das Nações), Penha de França, Beato, and Marvila.

Although we show you this list that you shouldn’t visit, does not mean the others are completely safe obviously. Keep in mind that you need to be more careful specially in Bairro Alto, Alfama, Intendente, and all that area around the castle S. Jorge at night.

What currency is accepted in Lisbon?

Portugal belongs to Eurozone, so you need to pay everything, including at the festival site, in Euros. In case you need to exchange money, we recommend doing it with Revolut, N26, Bunq, etc. and later you can withdrawn it in any ATM in Lisbon. If you have cash to exchange to Euros, do it in a certified place like Unicâmbio, with stores in multiple locations around the city, including at the airport.

Take note that Discoveries won’t have any ATP at the venue.

Press

How can I apply for a press accreditation?

Please contact us through our website contact form (subject “PRESS”) and we will review your Press request.